Accessible Kiosk Design for a Local Nursing Home

This project aimed to improve accessibility and communication through an interactive kiosk system for elderly residents at a local nursing home.

Project Goals

Enhance communication between residents, staff, and maintenance services.
Ensure ease of use for residents with varying levels of tech proficiency.
Provide accessibility options including voice control, magnifier features, and real-time updates.

We conducted focus group sessions and interviews with residents and staff to identify key features and issues:

Directory System: Profiles with resident names, contact info, and addresses sorted by first or last names.
Maintenance Requests: Ability to call or send pre-filled requests to maintenance staff.
Activity Sign-Ups: Centralized weekly activity and workout schedules.
Transportation Schedules: Real-time updates for shuttle and bus timings.
Emergency Features: Quick call option for emergencies, with GPS integration.

Voice-Based Interface: Allowing residents to control the kiosk with verbal commands.
Paper Print Options: Ensure information is still available for residents not comfortable with technology.
Magnifier Tool: Built-in zoom function for visually impaired users.
Custom Profiles: Resident-specific accounts for accessing personalized schedules and requests.

Key Takeaways:

Residents preferred dual access: kiosk in central locations and downloadable apps for personal devices.
Tech-adverse residents required simple, intuitive navigation and quick options like calling a number.
Voice-based commands and touch functionality were highlighted for accessibility improvements.

Focus Group Notes:

Focus Group Session 1 Focus Group Session 2

Analyzing existing app systems to identify strengths and weaknesses for the kiosk implementation.

Download Design Analysis Report